Committed and with passion for precision we create digital reality solutions combining sensor, software, and autonomous technologies to empower a sustainable future.

For the first time, our expertise in digitizing the real world has been applied to one of the most complex landscapes in nature, the human face. Follow https://aurareality.com/ for updates about how advanced reality technology is revolutionizing the aesthetics industry. Aura, part of Hexagon, is changing the face of aesthetics with AI-enabled, data-driven solutions. With a single-capture 3D digital twin, its technology will provide practitioners with visual insights and analysis to guide a patient's aesthetic journey.

As an Application Support Expert, you will support our new Aura 3D Imaging System for the aesthetic industry

Application Support Expert (f/m/d)

Heerbrugg

We offer you

Flexible annual working hours based on a 40-hour week, with 100% employment

Vacation entitlement: 25 days from the age of 20, 27 days from the age of 40 and 30 days from the age of 50

Hybrid Working model

Generous bonus system and extra-mandatory pension fund contributions

Individual training opportunities (internal and external)

Relocation service

Various Discounts (Health, Car, Entertainment and much more)

Employee Events

Flat hierarchy structure

Warm and international corporate culture based on respect and cooperation

About Us

Hexagon is a leading provider of digital reality solutions and employs more than 24,000 people in 50 countries. You will be part of a strong, experienced, inspiring and motivated team of experts driving the future of Hexagon. You will use and develop your skills in our highly innovative and diverse environment.

Flexible working models allow you to ideally combine work and private interests.

Committed and with passion for precision we create digital reality solutions combining sensor, software, and autonomous technologies to empower a sustainable future.

As an Application Support Expert, you will support our new Aura 3D Imaging System for the aesthetic industry

This appeals to you

Respond to customer queries in a timely and accurate way, via phone, email or chat
Follow-up with customers based on the technical problems they face and find a timely resolution to their issues.
Identify customer needs and help customers use specific features
Work with innovative technology in a vast and challenging domain.
Direct contract with customers, distributors on HW & Software requests and large group of people from various parts of the company.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Inform and train customers about new features and functionalities
Gather customer feedback and share with our specialists.

This is you

You have 2 -3 years of experience as a Customer Support Specialist or similar Customer Support role
Familiarity with High-Tech HW and SW solutions would be a plus
Experience using help desk software and remote support tools
Experience with Salesforce and Jira is beneficial
You put the client needs first and have a healthy dose of empathy to fully understand their needs.
You’re an analytical person who loves to dive deep and find the underlying cause of problems.
BSc in Information Technology or relevant diploma
Multilingual (Fluent English + additional languages)